Your published site lives at a free PagePlug address (yourbusiness.pageplug.ai), and you can connect a domain you own — we give you a couple of records to add where you bought it, and we handle the configuration and SSL. Your PagePlug address keeps working as a backup the whole time. Your domain registration itself (the yearly fee to whoever you bought the domain from) stays your responsibility.
When someone else builds a site for your business and sends you its login, the site’s hosting is yours to pay, on your own card. The first time you sign in, unless it is already on your card, you set it up, monthly or yearly, before the rest of your dashboard opens, and from then on the charges and the receipts are yours, not the builder’s. Nothing is charged before the site’s included months are up.
You can cancel hosting any time from your hosting page, or from your website’s dashboard if you pay for it from your own login. Your site stays live until the end of the period you’ve paid for, whether a month or a year, then goes offline. We keep your site data, so re-subscribing brings it back. If a renewal payment fails, we don’t take your site down immediately: there’s a grace period while the payment is retried.
Deleting a website that is live and paying is different from cancelling, and we spell it out before you confirm. If you delete a live site: it goes offline immediately, your monthly hosting is canceled straight away so you are not charged again, and hosting time you have already paid for is not refunded. Everything stored with the site goes with it — the page, its address, uploaded images, and any enquiries from your contact form. You have to type the website’s full name to confirm, so it cannot happen by accident. If you would rather keep what you have paid for, cancel hosting instead: the site stays live until the end of your paid period, then goes offline, and you can delete it after that.